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Voice of the Customer

Voice of the Customer

The New Voice in Analytics

RELEASE DATE
11-Feb-2013

REGION
North America

Research Code: 9857-00-2F-00-00

SKU: IT00130-NA-MR_01124

$1,500.00

Special Price $1,125.00 save 25 %

In stock

SKU

IT00130-NA-MR_01124

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Description
Table of Contents
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Description

This market insight looks at the tools and strategies being used to harness the voice of the customer (VoC), as part of the broader industry effort to improve the customer experience. It incorporates customer use cases from interviews on customers’ VoC goals, initiatives, and best practices.

Table of Contents

The New Voice in Analytics

Introduction

Organizational Misalignment and Emerging Customer Contact Trends

C-Level Titles Tracking with VoC Initiatives

Customer Interaction Analytics versus VoC Analytics

Managing Customer Experience and Expectations

Vendor Solutions

Use Cases

Summary and Recommendations

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This market insight looks at the tools and strategies being used to harness the voice of the customer (VoC), as part of the broader industry effort to improve the customer experience. It incorporates customer use cases from interviews on customers VoC goals, initiatives, and best practices.

More Information

More Information
No Index	Yes
Podcast	No
Author	Nancy Jamison
Industries	Information Technology
WIP Number	9857-00-2F-00-00
Is Prebook	No