Description

This study confirms previous Frost & Sullivan findings that small and medium-sized businesses take a more conservative approach than larger businesses when it comes to unified communications and collaboration (UCC) investments. Frost & Sullivan defines UCC as an integrated set of voice, data, and video communications applications, all of which leverage PC and telephony-based presence information. Smaller budgets, limited internal IT resources, and a more concentrated workforce represent typical barriers to UCC adoption among SMBs. A Web-based survey methodology was utilized. The data were collected from November 2012 to February 2013, and the survey included 315 global channel partners.