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Contact Center Solutions
Contact Center Solutions
RELEASE DATE
11-Jan-2002
11-Jan-2002
REGION
North America
North America
Research Code: 6320-01-00-00-00
SKU: IT01090-AP-MR_10845
$3,950.00
Special Price $2,962.50 save 25 %
In stock
SKU
IT01090-AP-MR_10845
Description
This report provides revenue forecasts for the North American ACD market and market share data for the years 2000 and 2001. The report further examines how the trends towards multichannel integration and integrated contact center suites are changing the shape of the contact center market, making a wider range of features available to new market segments.
Table of Contents
Market Overview
- Executive Summary
- Market and Technology Trends
Total Contact Center Revenues & Forecasts
- Market Engineering Measurements
- Challenges
- Drivers & Restraints
- Revenue Forecasts
- Forecasted Number of Contact Centers
Competitive Profiles of Contact Center Suite Vendors
- Growing Importance of Contact Center Suites
- Vendor Profiles
- Products Offered by Major Vendors
Vertical Market and Regional Analysis
- Vertical Market Analysis
- Revenue Breakdown U.S. Vs. Canada
Multi-Channel Contact Centers
- Percent of Interactions by Media Type
- Growth of Universal Queueing
Market Overview
ACD Systems Forecasts and Trends
Award Recipients
Features Offered by Major Vendors
Popular Topics
This report provides revenue forecasts for the North American ACD market and market share data for the years 2000 and 2001. The report further examines how the trends towards multichannel integration and integrated contact center suites are changing the shape of the contact center market, making a wider range of features available to new market segments.
| No Index | Yes |
|---|---|
| Podcast | No |
| Industries | Information Technology |
| WIP Number | 6320-01-00-00-00 |
| Is Prebook | No |