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Customer Experience Analytics (CEA): Turning Data into Revenue
Customer Experience Analytics (CEA): Turning Data into Revenue
RELEASE DATE
16-Sep-2011
16-Sep-2011
REGION
North America
North America
Research Code: D564-00-15-00-00
SKU: IT01868-GL-MR_11623
$2,450.00
In stock
SKU
IT01868-GL-MR_11623
Description
This report will touch briefly on three areas of CEM; then, drill down into customer experience analytics (CEA), specifically as it applies to CSPs: what CEA is and the impacts it can have on a number of areas, from services and support strategy to mobile marketing and revenue assurance.
Table of Contents
Introduction
CEM Components
Effective CEA Implementation Can Overcome Existing Data Deficiencies
Aito CEA Combines Data From Three Areas to Help CSPs Go Granular
Aito CEA Specifics and What They Mean to CSPs
Stratecast - The Last Word
About Stratecast
Popular Topics
This report will touch briefly on three areas of CEM; then, drill down into customer experience analytics (CEA), specifically as it applies to CSPs: what CEA is and the impacts it can have on a number of areas, from services and support strategy to mobile marketing and revenue assurance.
| No Index | Yes |
|---|---|
| Podcast | No |
| Industries | Information Technology |
| WIP Number | D564-00-15-00-00 |
| Is Prebook | No |