Customer Service Assurance (CSA) - An Essential Component of Customer Experience Management
Customer Service Assurance (CSA) - An Essential Component of Customer Experience Management
RELEASE DATE
02-May-2009
02-May-2009
REGION
North America
North America
Research Code: D563-00-90-00-00
SKU: TE02706-EU-MR_14336
$2,450.00
In stock
SKU
TE02706-EU-MR_14336
Description
This report defines CEM and CSA as they pertain to the communications industry. It describes how CSA provides a critical set of customer-and service-focused measures to support CEM. It discusses some of the critical issues about the evolving CSA marketplace as the changing communications landscape gains customer interest almost exclusively at the hand of increasing complexity.
Table of Contents
Introduction
Evolution of CEM and CSA within the Communications Industry
Accanto Systems - New Name but Established CSA Player
Case Example Implementation - A European Mobile Operator
Stratecast - The Last Word
About Stratecast
Related Research
Popular Topics
This report defines CEM and CSA as they pertain to the communications industry. It describes how CSA provides a critical set of customer-and service-focused measures to support CEM. It discusses some of the critical issues about the evolving CSA marketplace as the changing communications landscape gains customer interest almost exclusively at the hand of increasing complexity.
No Index | Yes |
---|---|
Podcast | No |
Industries | Telecom |
WIP Number | D563-00-90-00-00 |
Is Prebook | No |