EMEA Contact Centre Market
EMEA Contact Centre Market
01-Mar-2005
Europe
$3,950.00
Special Price $2,962.50 save 25 %
Description
The research service analyses the contact centre market in EMEA and evaluates its market opportunity. It examines the market dynamics, identifies key opportunities, provides country/region specific analysis and recommends strategies to capatalise on the potential business opportunities. The study analyses the IP Contact Centre market. It explains ACD based deployments, market engineering metrics, revenue and shipment forecasts, market lifecycle, challenges, drivers and restraints, market trends, demand analysis, technological trends, competitive analysis, price forecast. The service analyses the ACD market and provides market share analysis in terms of revenue and shipments for Western Europe, Eastern Europe and Middle East and Africa.
Table of Contents
Executive Summary
- Executive Summary
Industry Overview
- Scope of Study and Methodology
- Definitions
- TDM based Architecture
- Service Delivery Models
- Growth Rate by Country in EMEA
- Market Trends
- Distribution Trends
Market Analysis
- Market Engineering Measurements
- Drivers and Restraints
- Growth Analysis
- Segment Analysis
- Vertical Analysis
- Multi-Channel Contact Centre Growth
IP Contact Centre
- Definitions
- ACD Deployment Architecture
- Market Snapshot (Market Engineering Measurements)
- Market Lifecycle
- Industry Challenges
- Market Drivers
- Market Restraints
- Market Trends
- Demand Analysis
- Comparison of Standards
- Technological Trends
- Revenue and Shipment Forecast
- Selected Products
- Competitive Structure
- Price Analysis
Competition Analysis
- Market Share Analysis: EMEA
- Market Share Analysis: Western Europe
- Market Share Analysis: Eastern Europe
- Market Share Analysis: Middle East and Africa
Vendor Profiles
- Vendor Profiles
Geographic Analysis
- Market Snapshot: France
- Market Snapshot: Germany
- Market Snapshot: Italy
- Market Snapshot: Spain
- Market Snapshot: United Kingdom
- Market Snapshot: Benelux
- Market Snapshot: Scandinavia
- Market Snapshot: Eastern Europe
- Market Snapshot: Rest of Europe
- Market Snapshot: Middle East and Africa
Conclusions and Recommendations
- Conclusions and Recommendations
Frost & Sullivan Awards
- Awards Overview
- Frost & Sullivan Acquisition of the Year Award
- Frost & Sullivan Brand Development Strategy Award
- Frost & Sullivan Product Development Leadership Award
- Frost & Sullivan Market Penetration Excellence Award
- Frost & Sullivan Product Line Leadership Award
List of Acronyms
- List of Acronyms
Related Research
Popular Topics
No Index | Yes |
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Podcast | No |
WIP Number | B473-01-00-00-00 |
Is Prebook | No |