Executive Summary

• Executive Summary

Industry Overview

• Research Scope and Methodology
• Value Proposition of Hosted IP Contact Centre
• Comparison between Hosted Solution and CPE
• Market Snapshot

Market Analysis

• Market Lifecycle
• Industry Challenges
• Market Drivers
• Market Restraints
• Market Trends
• Analysis of Market by Size of Business
• Market Engineering Measurements
• Technological Trends
• Adoption Rates by Country in EMEA
• Distribution Trends
• Demand Analysis

Competitive Analysis

• Competitive Structure
• Critical Success Factors
• Vendor Analysis

Geographic Analysis

• Market Snapshot: France
• Market Snapshot: Germany
• Market Snapshot: Italy
• Market Snapshot: Spain
• Market Snapshot: United Kingdom
• Market Snapshot: Benelux
• Market Snapshot: Scandinavia
• Market Snapshot: Eastern Europe
• Market Snapshot: Rest of Europe
• Market Snapshot: Middle East and Africa

Conclusions & Recommendations

• Recommendations

Frost & Sullivan Awards

• Frost & Sullivan Awards
• Frost & Sullivan Service Innovation Award
• Frost & Sullivan Customer Service Innovation Award
• Frost & Sullivan Business Development Strategy Leadership Award

List of Acronyms

• List of Acronyms