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Enterprise Communications End User Analysis

Enterprise Communications End User Analysis

RELEASE DATE
30-Jul-2004
REGION
North America
Research Code: 6920-01-00-00-00
SKU: TE01249-NA-SF_12879
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$6,950.00

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SKU
TE01249-NA-SF_12879

$6,950.00

$5,212.50save 25 %

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Description

It includes interviews with 165 end users who are purchase decision makers of financial, banking and insurance companies. The analysis is broken out by small, medium and large businesses. It provides customer technology priorities, technology concerns and perceptions of who is best in class with regard to customer service, product training, innovation, scalability, openness and integration, customized industry solution, customized business size solution, etc. The technologies covered include IP telephony, instant messaging, unified messaging, presence management, audio conferencing, web conferencing and video conferencing. The study also includes analysis of hosted IP telephony providers as well as equipment vendors.

Table of Contents

Introduction

  • Table of Contents
  • Motivation for Study
  • Study Objectives; Conceptual Flow & Methodology
  • Summary of Major Findings

Overall Industry: Plans/Drivers/Restraints

  • Plans for Move to IP Telephony
  • Drivers & Restraints

Current User Analysis

  • Hosted or CPE?
  • Hosted IP Telephony Vendor & Hosted IP Telephony Satisfaction Levels
  • IP PBX Vendors & IP PBX Satisfaction Ratings

Evaluation of IP Telephony Features and Functions

  • Importance of Features & Functions
  • Concerns about Functions (Messaging; Conferencing; Presence Management)

Future Spending Plans

  • Expected Increases or Decreases

Frost & Sullivan Awards

  • Best Customer Service
  • Best Return on Investment
  • Most Innovative
  • Best Financial Industry-Focused Solution
  • Most Secure Solution
  • Most Scalable
  • Most Open & Best Integration Capabilities
  • Most Effective Product Training
  • Best Business-Size Focused Solution

Next Steps

  • New Questions Raised from this Study
  • Future Direction of Frost & Sullivan Research
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It includes interviews with 165 end users who are purchase decision makers of financial, banking and insurance companies. The analysis is broken out by small, medium and large businesses. It provides customer technology priorities, technology concerns and perceptions of who is best in class with regard to customer service, product training, innovation, scalability, openness and integration, customized industry solution, customized business size solution, etc. The technologies covered include IP telephony, instant messaging, unified messaging, presence management, audio conferencing, web conferencing and video conferencing. The study also includes analysis of hosted IP telephony providers as well as equipment vendors.
More Information
No Index Yes
Podcast No
Industries Telecom
WIP Number 6920-01-00-00-00
Is Prebook No