Indonesia CRM Customer Satisfaction Analysis
Indonesia CRM Customer Satisfaction Analysis
RELEASE DATE
26-Dec-2005
26-Dec-2005
REGION
Asia Pacific
Asia Pacific
Research Code: 4Z87-01-00-00-00
SKU: IT02449-EU-CR_15812
$3,950.00
Special Price $2,962.50 save 25 %
In stock
SKU
IT02449-EU-CR_15812
Description
The study highlights the customer behaviour and expectations from the implemented CRM solution by large enterprises in Indonesia. The analysis highlights the key business challenges driving adoption of CRM solution, vendor evaluation criteria and purchase decision making process. Further the study also conducts top of the mind vendor analysis in the Indonesia CRM market.
Table of Contents
CRM Software Market
- CRM Software Market Overview
Demographics of the Sample
- Key Highlights
- Level of CRM Software Implementation
- CRM Software Adoption by Product Segment
- CRM Software Adoption by Vertical
- Vendor Presence
- Tenure of Implementation of CRM Software
- Number of Users of CRM Software
- Number of Locations
- User Licenses across CRM Software Segments
- Organisation Level of Implementation
- CRM usage by Employee Level
Business Challenges
- Key Highlights
- Critical Business Challenges
Vendor Selection Criteria
- Key Highlights
- Vendor Selection Criteria
Purchase Triggers for CRM Software Deployment
- Key Highlights
- Purchase Triggers for CRM
- Influencers of CRM Purchase
Level of Customer Satisfaction
- Key Highlights
Loyalty Assessment
- Key Highlights
- Repeat Purchase
- Commitment to Vendors
Analysis of Satisfaction Level versus Loyalty
- Statistical Analysis
Related Research
Popular Topics
The study highlights the customer behaviour and expectations from the implemented CRM solution by large enterprises in Indonesia. The analysis highlights the key business challenges driving adoption of CRM solution, vendor evaluation criteria and purchase decision making process. Further the study also conducts top of the mind vendor analysis in the Indonesia CRM market.
No Index | Yes |
---|---|
Podcast | No |
WIP Number | 4Z87-01-00-00-00 |
Is Prebook | No |