Latin America Contact Center Outsourcing Services Markets

Latin America Contact Center Outsourcing Services Markets

RELEASE DATE
15-May-2008
REGION
North America
Research Code: N0F2-01-00-00-00
SKU: IT02040-EU-MR_11795
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Description

During 2007, Latin America maintained a favourable economic situation that allowed growth in nearly all the countries of the region. Driven by this positive environment, the Contact Center Outsourcing Services Market grew 25,58 percent in 2007, reaching a total of $4,70 billion. Even though the market is still distant from saturation, the market stage varies among countries. With the exception of the new entrant countries (like Peru, Nicaragua and Guatemala), most of the region is reaching maturity or has already do so, in terms of QoS and Infrastructure.

Table of Contents

Summary of Major Findings

  • Market Overview
  • Market Engineering Measurements
  • Market Trends
  • Market Challenges
  • Market Drivers & Restraints

Current Market Status

  • Current Market Scenario

Market Forecasts

  • Revenue Forecasts
  • Pricing Models

Regional Analysis

  • Market Status
  • Argentina
  • Chile
  • Brazil
  • Colombia
  • Central America and Caribbean
  • Mexico

Outsourcing Services

  • Trends in Services
  • Inbound
  • Outbound

Offshore Outsourcing

  • Latin American Market Comparison

Competitive Analysis

Global Companies - Profiles

Regional and Local Companies - Profiles

Strategies

Related Research
During 2007, Latin America maintained a favourable economic situation that allowed growth in nearly all the countries of the region. Driven by this positive environment, the Contact Center Outsourcing Services Market grew 25,58 percent in 2007, reaching a total of $4,70 billion. Even though the market is still distant from saturation, the market stage varies among countries. With the exception of the new entrant countries (like Peru, Nicaragua and Guatemala), most of the region is reaching maturity or has already do so, in terms of QoS and Infrastructure.
More Information
No Index Yes
Podcast No
Industries Information Technology
WIP Number N0F2-01-00-00-00
Is Prebook No