Description

This market analysis provides market sizing and forecasts for the North American contact center outsourcing market. North American market revenue represents revenues derived from clients based in North America, regardless of fulfillment model. This includes onshore, nearshore, offshore, home-agent, automated and technology-based solutions. This market analysis research is provided in Excel format. The study provides breakdown and forecasts by fulfillment platform, industry vertical, service function, and fulfillment region. The study also provides market shares for the leading outsourcers in the market.