Description

This report specifically addresses the following issues: What factors will drive the integration of customer information system (CIS) and outage management system (OMS) applications?
How will CISs, OMSs, and automated outage notification (AON) systems help energy companies ensure performance-based rate (PBR) programs are incentive rather than penalty oriented? Who will be the leaders of energy industry customer centric and infrastructure centric application/data integration?