North American Hosted Contact Center Market

North American Hosted Contact Center Market

Poised to Exceed $2 Billion in Revenues in 2014

RELEASE DATE
03-Jul-2014
REGION
North America
Research Code: NDBB-01-00-00-00
SKU: IT00723-NA-MR_01983
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$4,950.00
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SKU
IT00723-NA-MR_01983
$4,950.00
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Description

This market analysis research provides market sizing and forecasts for hosted contact center services. This includes public cloud services as well as dedicated hosted solutions. The segments covered are: hosted IVR, hosted ACD, hosted customer chat, hosted outbound contact, and hosted agent performance optimization (APO) applications. The study also provides service provider market shares for each of these segments and the total market.

Table of Contents

Related Research
This market analysis research provides market sizing and forecasts for hosted contact center services. This includes public cloud services as well as dedicated hosted solutions. The segments covered are: hosted IVR, hosted ACD, hosted customer chat, hosted outbound contact, and hosted agent performance optimization (APO) applications. The study also provides service provider market shares for each of these segments and the total market.
More Information
No Index Yes
Podcast No
Author Ashwin Iyer
Industries Information Technology
WIP Number NDBB-01-00-00-00
Is Prebook No