North American IP Contact Center Markets

North American IP Contact Center Markets

RELEASE DATE
16-Nov-2005
REGION
North America
Research Code: F594-01-00-00-00
SKU: IT01965-GL-MR_11720
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$3,950.00

Special Price $2,962.50 save 25 %

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SKU
IT01965-GL-MR_11720

$3,950.00

$2,962.50save 25 %

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Description

This research service looks at market trends, drivers, restraints for the North American ACD systems market. It also provides forecasts for the total number of contact centers within North America and a detailed vertical market analysis for the same. Market share for key participants within the ACD market is provided along with Strategic Growth Recommendations for vendors.

Table of Contents

Summary of Major Findings

  • Market Overview
  • Product Definitions
  • Market Engineering Measurements
  • Market and Technology Trends
  • Market Challenges
  • Market Drivers
  • Market Restraints

Market Analysis

  • Revenue and Unit Shipment Forecasts
  • IP versus TDM Forecast
  • IP PBX Adoption Forecast
  • Number of Contact Centers Forecast
  • Percent of Revenues by Size of Contact Center
  • Pricing Trends

Competitive Analysis

  • Competitive Structure
  • Products Offered by Major Market Participants
  • Company Profiles
  • Case Studies

Strategic Analysis

  • Strategic Growth Recommendations

Frost & Sullivan Awards

  • Entrepreneurial Company Award
Related Research
This research service looks at market trends, drivers, restraints for the North American ACD systems market. It also provides forecasts for the total number of contact centers within North America and a detailed vertical market analysis for the same. Market share for key participants within the ACD market is provided along with Strategic Growth Recommendations for vendors.
More Information
No Index Yes
Podcast No
Industries Information Technology
WIP Number F594-01-00-00-00
Is Prebook No