North American Outsourced Contact Center Service Market

North American Outsourced Contact Center Service Market

RELEASE DATE
04-Jan-2002
REGION
North America
Research Code: 6319-01-00-00-00
SKU: IT01089-AP-MR_10844
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$3,950.00
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SKU
IT01089-AP-MR_10844
$3,950.00
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Description

This report provides in-depth analysis of the outsourcing contact center market including revenue breakouts of inbound vs outbound calls, customer service vs. sales vs helpdesk vs maintenance, telephone vs email vs voice chat vs text chat, and by end user market segments. It also provides details on pricing strategies and competitive benchmarking.

Table of Contents

Summary of Major Findings

  • Market Overview
  • Challenges Facing Market Vendors
  • Key Market Trends

Market Analysis

  • Market Drivers
  • Market Restraints
  • Revenue Forecasts
  • Percent of Revenues by Inbound versus Outbound Services
  • Percent of Revenues by Vertical Market
  • Percent of Activities by Type of Contact Medium
  • Percent of Revenues by Live Interaction versus Automated Systems
  • Pricing Analysis
  • Competitive Analysis
  • Market Strategy Award- Convergys Corporation
Related Research
This report provides in-depth analysis of the outsourcing contact center market including revenue breakouts of inbound vs outbound calls, customer service vs. sales vs helpdesk vs maintenance, telephone vs email vs voice chat vs text chat, and by end user market segments. It also provides details on pricing strategies and competitive benchmarking.
More Information
No Index Yes
Podcast No
Industries Information Technology
WIP Number 6319-01-00-00-00
Is Prebook No