Redefining Contact Center Analytics
Redefining Contact Center Analytics
RELEASE DATE
19-Jan-2011
19-Jan-2011
REGION
North America
North America
Research Code: 9857-00-17-00-00
SKU: IT01387-NA-MR_11142
$1,500.00
In stock
SKU
IT01387-NA-MR_11142
Description
This market insight discusses the various sub-sectors of contact center analytics, namely - performance analytics, speech analytics, enterprise analytics, customer interaction analytics, etc. It explores some of the main use cases of contact center analytics and the business benefits that can be derived from those use cases. Various vendor approaches to contact center analytics are discussed, and strategic planning recommendations for contact center organizations are presented.
Table of Contents
Introduction
Historical Biases in the Use of "Analytics"
Defining Contact Center Analytics and Its Sub-Categories
Characteristics of Performance Analytics Systems
Characteristics of Customer Interaction Analytics Systems
Other Forms of Analytics and Where They Stand
Contact Center Use Cases
Vendor Landscape
Best Practices for Contact Centers
Popular Topics
This market insight discusses the various sub-sectors of contact center analytics, namely - performance analytics, speech analytics, enterprise analytics, customer interaction analytics, etc. It explores some of the main use cases of contact center analytics and the business benefits that can be derived from those use cases. Various vendor approaches to contact center analytics are discussed, and strategic planning recommendations for contact center organizations are presented.
No Index | Yes |
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Podcast | No |
Industries | Information Technology |
WIP Number | 9857-00-17-00-00 |
Is Prebook | No |