The Business Case for Agent Desktop Automation
The Business Case for Agent Desktop Automation
RELEASE DATE
20-Sep-2010
20-Sep-2010
REGION
North America
North America
Research Code: 9857-00-14-00-00
SKU: IT01384-NA-MR_11139
$1,500.00
Special Price $1,125.00 save 25 %
In stock
SKU
IT01384-NA-MR_11139
Description
Agent desktop automation is the practice of reorganizing the applications that appear on a contact center agent's workspace so that information flows between applications and the processes that drive them are integrated and consistent. This Market Insight examines the factors that drive contact centers to adopt automated desktop systems, and some of the vendor approaches to facilitating adoption of this technology.
Table of Contents
Executive Summary
Time Vs. Quality
Agent Desktop Automation: What Is It?
Automating Processes Not People
Automation's Impact
Vendor Approaches to Agent Desktop Automation
Strategic Recommendations
Related Research
Popular Topics
Agent desktop automation is the practice of reorganizing the applications that appear on a contact center agent's workspace so that information flows between applications and the processes that drive them are integrated and consistent. This Market Insight examines the factors that drive contact centers to adopt automated desktop systems, and some of the vendor approaches to facilitating adoption of this technology.
No Index | Yes |
---|---|
Podcast | No |
Industries | Information Technology |
WIP Number | 9857-00-14-00-00 |
Is Prebook | No |