Contact Center Agent Performance Optimization End-user Survey

Contact Center Agent Performance Optimization End-user Survey

RELEASE DATE
24-Mar-2009
REGION
North America
Research Code: 9857-00-0C-00-00
SKU: IT02957-NA-MR_16818
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$1,500.00
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IT02957-NA-MR_16818
$1,500.00
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Description

This market insight discusses current and future trends, 2009 outlook, and buyer behavior in the contact center market. The research findings are based on a comprehensive end-user survey conducted by Frost & Sullivan. We targeted 332 Contact Center decisions makers, based primarily in North America; specifically, those who manage, support or influence contact center operations for their company. Areas of focus for this survey were multi-channel contact centers, unified communications in contact centers, agent performance optimization, hosted contact centers, and customer care outsourcing. This particular insight focuses on Agent Performance Optimization (APO) applications.

Table of Contents

Contact Center Agent Performance Optimization (APO) End-user survey

Related Research
This market insight discusses current and future trends, 2009 outlook, and buyer behavior in the contact center market. The research findings are based on a comprehensive end-user survey conducted by Frost & Sullivan. We targeted 332 Contact Center decisions makers, based primarily in North America; specifically, those who manage, support or influence contact center operations for their company. Areas of focus for this survey were multi-channel contact centers, unified communications in contact centers, agent performance optimization, hosted contact centers, and customer care outsourcing. This particular insight focuses on Agent Performance Optimization (APO) applications.
More Information
No Index Yes
Podcast No
Industries Information Technology
WIP Number 9857-00-0C-00-00
Is Prebook No