Contact Center Outsourcing End-User Survey

Contact Center Outsourcing End-User Survey

RELEASE DATE
20-Dec-2006
REGION
North America
Research Code: N089-01-00-00-00
SKU: IT02034-EU-MR_11789
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$10,000.00
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SKU
IT02034-EU-MR_11789
$10,000.00
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Description

This end-user survey presents adoption statistics for the contact center outsourcing market. Future outsourcing plans and preferences are also discussed. The results are based on a web-based survey conducted by Frost & Sullivan.

Table of Contents

Overview

  • Executive Summary

Survey Details

  • Methodology
  • Demographics

Survey Results

  • Contact Center Outsourcing

Conclusions

  • Conclusions/Implications

Appendix

  • Definitions
Related Research
This end-user survey presents adoption statistics for the contact center outsourcing market. Future outsourcing plans and preferences are also discussed. The results are based on a web-based survey conducted by Frost & Sullivan.
More Information
No Index Yes
Podcast No
Industries Information Technology
WIP Number N089-01-00-00-00
Is Prebook No