Contact Center's Customer Experience in Brazil
Contact Center's Customer Experience in Brazil
An Overview of the Market's Current Scenario and Recommendations for Companies on Customer Experience Management
RELEASE DATE
20-Feb-2014
20-Feb-2014
REGION
Latin America
Latin America
Research Code: 9857-00-47-00-00
SKU: IT00151-LA-MR_01145
$1,500.00
In stock
SKU
IT00151-LA-MR_01145
Description
The study covers the quality of Brazilian contact center customer service. For example, PROCON state consumer protection bodies are executing national policies at municipal and state levels, while corporate complaint Web sites ReclameAQUI function to provide customers relief in the network world of LinkedIn, Twitter, and Facebook. While a lot has been done, a lot remains in the way of truly reviving the Brazilian consumer belief that companies mean well, because it has become a custom for many to make dissatisfaction public on social media.
Table of Contents
Market Insight
Related Research
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The study covers the quality of Brazilian contact center customer service. For example, PROCON state consumer protection bodies are executing national policies at municipal and state levels, while corporate complaint Web sites ReclameAQUI function to provide customers relief in the network world of LinkedIn, Twitter, and Facebook. While a lot has been done, a lot remains in the way of truly reviving the Brazilian consumer belief that companies mean well, because it has become a custom for many to make dissatisfaction public on social media.
No Index | Yes |
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Podcast | No |
Author | Maiara Munhoz |
Industries | Information Technology |
WIP Number | 9857-00-47-00-00 |
Is Prebook | No |