Contact Centre Systems Markets in EMEA

Contact Centre Systems Markets in EMEA

Slow Recovery but Growth Ahead for Contact Centre Systems Markets in EMEA

RELEASE DATE
13-Oct-2011
REGION
Europe
Research Code: M720-01-00-00-00
SKU: IT02018-EU-MR_11773
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Description

This research study provides a quantitative analysis of the contact centre systems markets in Europe, Middle East and Africa (EMEA). The contact centre systems market is segmented into six product segments, namely - inbound contact routing systems, IVR and voice portal systems, outbound dialer systems, quality monitoring systems, workforce management software, and contact centre analytics. The study provides market sizing and forecasts by product segment, country/region, size-band, and vertical, in EMEA. Country/regional breakouts are provided for Benelux, Eastern Europe, France, Germany, Italy, Middle East and Africa, Russia, Scandinavia, Spain, UK, and Rest-of-Europe.

Table of Contents

Contact Centre Systems

  • Contact Centre Systems Markets
Related Research
This research study provides a quantitative analysis of the contact centre systems markets in Europe, Middle East and Africa (EMEA). The contact centre systems market is segmented into six product segments, namely - inbound contact routing systems, IVR and voice portal systems, outbound dialer systems, quality monitoring systems, workforce management software, and contact centre analytics. The study provides market sizing and forecasts by product segment, country/region, size-band, and vertical, in EMEA. Country/regional breakouts are provided for Benelux, Eastern Europe, France, Germany, Italy, Middle East and Africa, Russia, Scandinavia, Spain, UK, and Rest-of-Europe.
More Information
No Index Yes
Podcast No
Author Suvradeep Bhattacharjee
Industries Information Technology
WIP Number M720-01-00-00-00
Is Prebook No