Can the Contact Center Be the Champion for Unified Communications - Market Insight

Can the Contact Center Be the Champion for Unified Communications - Market Insight

RELEASE DATE
26-Dec-2008
REGION
North America
Research Code: 9857-00-01-00-00
SKU: IT01373-NA-MR_11128
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SKU
IT01373-NA-MR_11128

$1,500.00

$1,125.00save 25 %

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Description

This market insight will explore how unified communications is, and perhaps should be defined, and how this set of technologies fits into the contact center, where communications infrastructures are already mature and highly effective. We will look at UC from the contact center's point of view: what do UC tools like instant messaging, presence, collaboration and unified messaging have to offer contact centers?

Table of Contents

Can the Contact Center Be the Champion for Unified Communications?

  • Introduction
  • What is Unified Communications?
  • How does UC Intersect with the Contact Center?
  • Isn't Everything Unified?
  • The UC-Enabled Customer
  • Action Items: Making the Contact Center the UC Champion
  • Conclusion
Related Research
This market insight will explore how unified communications is, and perhaps should be defined, and how this set of technologies fits into the contact center, where communications infrastructures are already mature and highly effective. We will look at UC from the contact center's point of view: what do UC tools like instant messaging, presence, collaboration and unified messaging have to offer contact centers?
More Information
No Index Yes
Podcast No
Industries Information Technology
WIP Number 9857-00-01-00-00
Is Prebook No