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Customer Service Assurance: The First Step Toward Customer Experience Management
Customer Service Assurance: The First Step Toward Customer Experience Management
RELEASE DATE
13-Apr-2007
13-Apr-2007
REGION
North America
North America
Research Code: D532-00-55-00-00
SKU: IT01642-NA-MR_11397
$4,950.00
Special Price $3,712.50 save 25 %
In stock
SKU
IT01642-NA-MR_11397
Description
In the current telecommunication services environment, competitive forces and complex integrated service offerings are requiring communication service providers (CSPs) to alter their business strategies to focus on the customer, not just the network.
Table of Contents
Executive Summary
Introduction
The Need for Customer Service Assurance
Customer Service Assurance Overview
Creating Customer Centricity
Obstacles to CSA
Quantitative Results
Stratecast - The Last Word
About Stratecast Partners
Agilent
Amdocs
Arantech
Brix Networks
Digital Fuel
Empirix
Ericsson
Infosys
NetCracker
Nokia
SupportSoft
TTI
Tekelec; Inc.
Tektronix
Telcordia
Vallent (IBM)
Popular Topics
In the current telecommunication services environment, competitive forces and complex integrated service offerings are requiring communication service providers (CSPs) to alter their business strategies to focus on the customer, not just the network.
| No Index | Yes |
|---|---|
| Podcast | No |
| Industries | Information Technology |
| WIP Number | D532-00-55-00-00 |
| Is Prebook | No |