Adoption of Workforce Optimization Tools Accelerates in Asia-Pacific

Adoption of Workforce Optimization Tools Accelerates in Asia-Pacific

RELEASE DATE
17-Dec-2012
REGION
Asia Pacific
Research Code: 9857-00-2B-00-00
SKU: IT01403-NA-MR_11158
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IT01403-NA-MR_11158
$1,500.00
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Description

Though organizations and contact centers alike are focusing on enhancing the customer experience, cost effectiveness proved to be an important factor for contact center operation. Contact centers across the region continued to invest in optimizing their operations and this resulted in a strong demand for workforce optimization (WFO) solutions. This market insight investigate adoption trends of such tools in Asia-Pacific region.

Table of Contents

Focus on Efficiency, Cost Reduction, and Enhancing Customer Experience Is Driving Adoption

Key WFO Trends

The Last Word

Related Research
Though organizations and contact centers alike are focusing on enhancing the customer experience, cost effectiveness proved to be an important factor for contact center operation. Contact centers across the region continued to invest in optimizing their operations and this resulted in a strong demand for workforce optimization (WFO) solutions. This market insight investigate adoption trends of such tools in Asia-Pacific region.
More Information
No Index Yes
Podcast No
Industries Information Technology
WIP Number 9857-00-2B-00-00
Is Prebook No