Adoption of Workforce Optimization Tools Accelerates in Asia-Pacific
Adoption of Workforce Optimization Tools Accelerates in Asia-Pacific
RELEASE DATE
17-Dec-2012
17-Dec-2012
REGION
Asia Pacific
Asia Pacific
Research Code: 9857-00-2B-00-00
SKU: IT01403-NA-MR_11158
$1,500.00
In stock
SKU
IT01403-NA-MR_11158
Description
Though organizations and contact centers alike are focusing on enhancing the customer experience, cost effectiveness proved to be an important factor for contact center operation. Contact centers across the region continued to invest in optimizing their operations and this resulted in a strong demand for workforce optimization (WFO) solutions. This market insight investigate adoption trends of such tools in Asia-Pacific region.
Table of Contents
Focus on Efficiency, Cost Reduction, and Enhancing Customer Experience Is Driving Adoption
Key WFO Trends
The Last Word
Related Research
Popular Topics
Though organizations and contact centers alike are focusing on enhancing the customer experience, cost effectiveness proved to be an important factor for contact center operation. Contact centers across the region continued to invest in optimizing their operations and this resulted in a strong demand for workforce optimization (WFO) solutions. This market insight investigate adoption trends of such tools in Asia-Pacific region.
No Index | Yes |
---|---|
Podcast | No |
Industries | Information Technology |
WIP Number | 9857-00-2B-00-00 |
Is Prebook | No |