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Asia-Pacific Contact Center Applications Market, 2012
Asia-Pacific Contact Center Applications Market, 2012
Growth Stumbles as Global Economic Uncertainty Prevails
RELEASE DATE
25-Jul-2013
25-Jul-2013
REGION
Asia Pacific
Asia Pacific
Research Code: P755-01-00-00-00
SKU: IT00785-AP-MR_02116
$25,000.00
In stock
SKU
IT00785-AP-MR_02116
Description
This study breaks down the contact center applications market across 13 countries in Asia-Pacific based on 8 application segments including ACD, CTI, IVR, outbound, call monitoring, WFM, speech, and multimedia applications. It presents market sizing and market share by application and by country. Trends are also identified based on technology adoption across different industries or sectors as well as by the size of the contact centers. Market drivers and restraints are also discussed for each country in Asia-Pacific.
Table of Contents
Introduction
- Research Title Research Team and TOC
Executive Summary
- Key Findings
Market Definition and Research Methodology
- Market Overview
Asia-Pacific Breakdown
- Country Breakdown
Australia Breakdown
- Country Breakdown
China Breakdown
- Country Breakdown
Hong Kong Breakdown
- Country Breakdown
India Breakdown
- Country Breakdown
Indonesia Breakdown
- Country Breakdown
Japan Breakdown
- Country Breakdown
Malaysia Breakdown
- Country Breakdown
New Zealand Breakdown
- Country Breakdown
The Phillipines Breakdown
- Country Breakdown
Singapore Breakdown
- Country Breakdown
South Korea Breakdown
- Country Breakdown
Taiwan Breakdown
- Country Breakdown
Thailand Breakdown
- Country Breakdown
Vietnam Breakdown
- Country Breakdown
The Last Word
- Three Big Prediction
Appendix
- List of Additional Slides
Popular Topics
This study breaks down the contact center applications market across 13 countries in Asia-Pacific based on 8 application segments including ACD, CTI, IVR, outbound, call monitoring, WFM, speech, and multimedia applications. It presents market sizing and market share by application and by country. Trends are also identified based on technology adoption across different industries or sectors as well as by the size of the contact centers. Market drivers and restraints are also discussed for each country in Asia-Pacific.
| No Index | Yes |
|---|---|
| Podcast | No |
| Author | Shuishan Lu |
| Industries | Information Technology |
| WIP Number | P755-01-00-00-00 |
| Is Prebook | No |