Integrated CRM Solutions

Integrated CRM Solutions

RELEASE DATE
25-Sep-2001
REGION
North America
Research Code: 9723-00-0F-00-00
SKU: IT01263-GL-MR_11018
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SKU
IT01263-GL-MR_11018

$1,500.00

$1,125.00save 25 %

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Description

This report analyzes CRM from the contact center perspective. CRM front-end and CTI software are traditional contact center technologies. A discussion on analytics was added since it impacts CRM strategies deployed at the enterprise level.

Table of Contents

Market Overview

Market and Technology Trends

Market Overview

Challenges

Market Engineering Measurements

Drivers

Restraints

Revenue Forecasts

Pricing Analysis

Demand Analysis

Competitive Structure

Market Share Analysis

Strategic Analysis

Product Line Strategy Award

Market Overview

Challenges

Market Engineering Measurements

Drivers

Restraints

Revenue Forecasts

Pricing Analysis

Demand Analysis

Competitive Structure

Market Share and Product Analysis

Strategic Analysis

Product Line Strategy Award

Competitive Strategy Award

Market Overview

Technology Trends

Challenges

Market Engineering Measurements

Drivers

Restraints

Revenue Forecasts

Pricing Analysis

Demand Analysis

Competitive Structure

Market Share Analysis

Product Analysis

Related Research
This report analyzes CRM from the contact center perspective. CRM front-end and CTI software are traditional contact center technologies. A discussion on analytics was added since it impacts CRM strategies deployed at the enterprise level.
More Information
No Index Yes
Podcast No
Industries Information Technology
WIP Number 9723-00-0F-00-00
Is Prebook No