North America Inbound Contact Routing Systems Markets

North America Inbound Contact Routing Systems Markets

RELEASE DATE
28-Jul-2009
REGION
North America
Research Code: N61F-01-00-00-00
SKU: IT02120-EU-MR_11875
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$4,950.00
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SKU
IT02120-EU-MR_11875
$4,950.00
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Description

This research study looks at market trends, drivers, and restraints for the North American Inbound Contact routing market. It also provides market size, market share, forecasts, pricing analysis, and market breakdown by size of contact center and vertical market. Vendor solution offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.

Table of Contents

Summary of Major Findings

  • Introduction
  • Scope and Methodology
  • Product Definition
  • Market Trends
  • Market Engineering Measurements
  • Industry Challenges
  • Market Drivers
  • Market Restraints

Market Analysis

  • Revenue Forecasts
  • Revenue Breakdown by Country
  • Revenue by End-user Vertical
  • Revenue Breakdown by System Size
  • Pricing Analysis

Competitive Dynamics

  • Market Share Analysis

Vendor Profiles

  • Products Offered by Major Vendors
  • Aastra
  • Alcatel-Lucent
  • Altitude Software
  • Aspect Software
  • Avaya
  • Cisco
  • Convergys
  • Cosmocom
  • Genesys
  • Interactive Intelligence
  • Mitel
  • NEC Unified
  • Nortel
  • Oracle
  • Siemens Enterprise Communications
  • Syntellect
  • Zeacom

Strategic Considerations

  • Strategic Growth Recommendations
Related Research
This research study looks at market trends, drivers, and restraints for the North American Inbound Contact routing market. It also provides market size, market share, forecasts, pricing analysis, and market breakdown by size of contact center and vertical market. Vendor solution offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.
More Information
No Index Yes
Podcast No
Industries Information Technology
WIP Number N61F-01-00-00-00
Is Prebook No