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North American Multimedia Contact Center Markets
North American Multimedia Contact Center Markets
RELEASE DATE
11-Jul-2002
11-Jul-2002
REGION
North America
North America
Research Code: 6759-01-00-00-00
SKU: IT01106-AP-MR_10861
$2,450.00
Special Price $1,837.50 save 25 %
In stock
SKU
IT01106-AP-MR_10861
Description
This report covers two market segments - online live collaboration tools and e-mail management. The report covers market challenges, drivers and restraints, market forecasts, pricing analysis and competitive information. Case studies of end users that have implemented these technologies is provided. A detailed analysis of critical success factors, their timeline, and a list of companies that have already met these success factors is also provided.
Table of Contents
Executive Summary
- Summary of Major Findings
- Market Trends
Market Analysis
- Challenges
- Universal Queue
- Growing Role of Web Self Service
- Order of Adoption for Multimedia Contact Points
- Adoption of Point Solutions Versus Suites
Market Analysis
Competitive Analysis
- Market Overview & Definitions
- Market Engineering Measurements
- Drivers
- Restraints
- Forecast
- Pricing Trends
Market Analysis
Forecasts & Trends
Competitive Analysis
- Market Overview & Definitions
- Market Engineering Measurements
- Drivers
- Restraints
Case Studies
Awards
Popular Topics
This report covers two market segments - online live collaboration tools and e-mail management. The report covers market challenges, drivers and restraints, market forecasts, pricing analysis and competitive information. Case studies of end users that have implemented these technologies is provided. A detailed analysis of critical success factors, their timeline, and a list of companies that have already met these success factors is also provided.
| No Index | Yes |
|---|---|
| Podcast | No |
| Industries | Information Technology |
| WIP Number | 6759-01-00-00-00 |
| Is Prebook | No |