Executive Summary

• Introduction to the Healthcare Administration Market
• Overview of Telecom Expenditures and Forecast
• Highlights of the Healthcare Administration Market

Frost & Sullivan Awards

• Frost & Sullivan Award: Healthcare Solutions Market Leadership

State of the Healthcare Administration Vertical

• Market Engineering Measurements - Snapshot of the HCA Market
• Healthcare Administration Market Overview
• Challenges in the Healthcare Administration Market

Segments in Healthcare Administration

• HMOs and PPOs
• Medicare/Medicaid
• Insurance Services
• Billing and Mediation
• Patient Management and Administration
• Clearinghouse and Mediation Services
• Laboratory Services
• Doctor & Nurse Communications
• Admitting and Operations

Technology Trends and Applications

• The Next Wave of Technology in Healthcare Administration
• Growth of Data Requires Next-Generation Services
• The Mobile Healthcare Facility
• Call Center and Customer Service Trends
• Hot Applications in the HCA Vertical

Healthcare Telecom Expenditures and Forecast

• Wireline Voice Expenditures and Forecast
• Wireline Data Expenditures and Forecast
• Wireless Voice & Data Expenditures and Forecast

Growth Strategies and Approaching the Healthcare Vertical

• Strategic Recommendations and the Next Steps to Take

Resources and Definitions

• List of Acronyms & Definitions
• References and Organizations in the Healthcare Administration Market