Collaborating to Improve the Customer Experience
Collaborating to Improve the Customer Experience
Customer Collaboration is Emerging as an Effective Customer Sales and Support Tool
31-Oct-2013
North America
$1,500.00
Special Price $1,125.00 save 25 %
Description
Customer collaboration, which includes conferencing, co-browsing, and remote support, can improve the customer experience in handling complex issues and in successfully concluding sales opportunities. It accomplishes these goals by enabling contact center agents to bring in knowledgeable colleagues and subject matter experts (SMEs) into the conversations, and to virtually work alongside the customers, rather than facing them. But how widespread this method will become depends on its adopters overcoming challenges such as application complexity, low utilization, scheduling difficulties, SME resistance, and high costs.
Table of Contents
Introduction
Customer Collaboration Trends
Customer Collaboration and Social Collaboration
Customer Collaboration Drivers
Customer Collaboration Restraints
Customer Collaboration Recommendations and Summary
Representative Vendor Profiles
Popular Topics
No Index | Yes |
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Podcast | No |
Author | Brendan Read |
Industries | Information Technology |
WIP Number | 9857-00-3E-00-00 |
Is Prebook | No |