Conversational A.I.: It’s A Bot Time for a New Conversation on Customer Engagement

Conversational A.I.: It’s A Bot Time for a New Conversation on Customer Engagement

RELEASE DATE
22-Apr-2016
REGION
North America
Research Code: D564-00-EA-00-00
SKU: IT03005-NA-SF_17731
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Description

Most organizations understand the direct correlation between customer experience and business performance. The question is how to make those experiences pay off even more through higher revenue per interaction. This SPIE report analyzes how smart companies are achieving just these types of results through artificial intelligence (A.I.) and other technologies, to serve and effectively engage with their customers.

Table of Contents

Introduction

A Quick History of the Evolution of Support

IVAs Save Money—and Give Customers What They Want in the Bargain

Microsoft and Facebook Enter the Fray with Chatbots

IVAs Engage Customers across Channels with Personalized Content

Next IT Offers Conversational A.I., Supporting Customers and Employees

Case Study Snapshots: Next IT Solutions in Action

Analyst’s Advocate: Issues around Choice and Privacy

Stratecast - The Last Word

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Related Research
Most organizations understand the direct correlation between customer experience and business performance. The question is how to make those experiences pay off even more through higher revenue per interaction. This SPIE report analyzes how smart companies are achieving just these types of results through artificial intelligence (A.I.) and other technologies, to serve and effectively engage with their customers.
More Information
No Index No
Podcast No
Author Jeff Cotrupe
Industries Information Technology
WIP Number D564-00-EA-00-00
Is Prebook No