Description

The global customer experience (CE) monitoring solutions market offers significant opportunities for vendors as the demand for assessing quality of service from the end-user perception increases. The trend is toward increased mobility with consumers expecting to do everything on the go via their smart devices. Greater usage puts tremendous strain on networks, often causing congestion and delays, which leads to negative end-user experience. In this study, the market is segmented into hardware-based and software-based CE monitoring. Further topics include market analysis, revenue forecasts, and market drivers and restraints from 2012 to 2018. Also included are geographic trends and a competitive analysis.