EMEA Automatic Call Distributor Systems Markets
EMEA Automatic Call Distributor Systems Markets
01-Dec-2004
Europe
$3,950.00
Special Price $2,962.50 save 25 %
Description
The EMEA ACD market, riding on the wave of increased adoption of IP technology, and the growth of small- and medium call center markets, not to mention the slowly growing European economy, is experiencing strong growth in 2004 over 2003. Frost & Sullivan research shows that capital expenditure for technology purchases has increased. The EMEA market, much like the North American ACD market is saturated in the large contact center segment ( more than 250 seats). The majority of the growth is concentrated in the under 100 seats market segment. IP ACD technology is gaining acceptance even in the face of doubts about the technology not being mature enough to sustain mission-critical call center operations.
Table of Contents
Industry Overview
- Research Scope and Methodology
- Introduction and Definitions
- ACD Deployment Architectures
- Industry Challenges
- State of the Market
- Market & Technology Trends
Market Analysis
- Market Engineering Measurements
- Market Drivers
- Market Restraints
- EMEA Unit Shipment & Revenue Forecasts
- Percentage of Regional Revenue Split Forecast for EMEA
- Economic Outlook for Europe in Terms of GDP Growth
- Call Center & Agent Position Forecasts
Competitive Analysis
- Market Share Analysis by Revenues - EMEA
- Market Share Analysis by Revenues - Western Europe
- Market Share Analysis by Revenues - Eastern Europe
- Market Share Analysis by Revenues - Middle East & Africa
- Market Share Analysis by Shipments- EMEA
- Market Share Analysis by Shipments- Western Europe
- Market Share Analysis by Shipments- Eastern Europe
- Market Share Analysis by Shipments- Middle East & Africa
- Regional Market Share by Shipments - EMEA
- Vendor Profiles
Strategic Analysis
- Critical Success Factors
- Strategic Recommendations
Frost & Sullivan Awards
- 2004 Market Leadership Award
- 2004 Bang for the Buck Award
- 2004 Competitive Strategy Leadership Award
Total Presentation
- Total Presentation
No Index | Yes |
---|---|
Podcast | No |
Industries | Information Technology |
WIP Number | B480-01-00-00-00 |
Is Prebook | No |