Evolving Customer Contact Endpoints
Evolving Customer Contact Endpoints
Embracing mobile solutions and other alternatives to desktop phones and personal computers
RELEASE DATE
05-Jun-2013
05-Jun-2013
REGION
North America
North America
Research Code: 9857-00-30-00-00
SKU: IT00131-NA-MR_01125
$1,500.00
In stock
SKU
IT00131-NA-MR_01125
Description
Enterprises are adopting what Frost & Sullivan calls new telephone and computing endpoints, solutions in the form of wireless devices, soft phones, and virtual desktop infrastructure (VDI). This Market Insight examines the extent to which technology is changing the contact center and proposes a set of recommendations to consider.
Table of Contents
Introduction: Evolving Enterprise Phone and Computing Endpoints
Endpoint Trends: Phones and Computing
Endpoint Change Drivers
Endpoint Change Restraints
Vendor Responses
Summary and Recommendations
Enterprises are adopting what Frost & Sullivan calls new telephone and computing endpoints, solutions in the form of wireless devices, soft phones, and virtual desktop infrastructure (VDI). This Market Insight examines the extent to which technology is changing the contact center and proposes a set of recommendations to consider.
No Index | Yes |
---|---|
Podcast | No |
Author | Brendan Read |
Industries | Information Technology |
WIP Number | 9857-00-30-00-00 |
Is Prebook | No |