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IP Contact Center Market
IP Contact Center Market
RELEASE DATE
08-Apr-2002
08-Apr-2002
REGION
North America
North America
Research Code: 6738-01-00-00-00
SKU: IT02467-EU-MR_15830
$2,450.00
Special Price $1,837.50 save 25 %
In stock
SKU
IT02467-EU-MR_15830
Description
This report provides a market forecast for IP Contact Center Software, a forecast for migration from PSTN to IP, and competitive profiles. It also eight case studies on the reasons behind why customers moved to IP, the ROI/productivity improvements they've seen, the smoothness/difficulties of implementation they faced and their plans going forward.
Table of Contents
Overview
- Introduction
- Market Trends
- IP Technology Trends
- Market Engineering Measurements
- Challenges
- Market Drivers
- Market Restraints
Forecasts and Trends
- Revenue Forecasts
- Demand Analysis
- IP PBX Migration Forecast
- Number of Contact Centers in North America
- Pricing Trends
Competitive Analysis
- Competitive Structure
- Vendor Profiles
- Product Analysis
Case Studies
- ARO - Shift to Remote Workers
- PeopleSupport - Desire for Single Network and International Toll Cost Savings
- ClickdotCare - Evolve to Multimedia Capabilities
- Shurgard - Migration Strategy
- vCustomer - Greenfield Implementation
- Amerix - Virtualization and 1-800 Toll Cost Savings
- Kontron - Rapid Deployment of Branch Offices
- Concensys - Flexibility and Location Independence Enable ASP Services
Strategic Recommendations
- Strategies Overview
Popular Topics
This report provides a market forecast for IP Contact Center Software, a forecast for migration from PSTN to IP, and competitive profiles. It also eight case studies on the reasons behind why customers moved to IP, the ROI/productivity improvements they've seen, the smoothness/difficulties of implementation they faced and their plans going forward.
| No Index | Yes |
|---|---|
| Podcast | No |
| WIP Number | 6738-01-00-00-00 |
| Is Prebook | No |