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North American Contact Center Outsourcing Market
North American Contact Center Outsourcing Market
RELEASE DATE
19-Dec-2003
19-Dec-2003
REGION
North America
North America
Research Code: 6913-01-00-00-00
SKU: IT01139-AP-MR_10894
$3,950.00
Special Price $2,962.50 save 25 %
In stock
SKU
IT01139-AP-MR_10894
Description
This study provides extensive analysis of the outsourcing services market. Percent of revenues by contact medium, vertical market (industry), inbound vs outbound, sales vs customer service and live vs automated calls. Revenues are provided for potential revenue from offshoring. Do-not-call lists are discussed as well, with a forecast on how they will impact outbound call revenue.
Table of Contents
Summary of Major Findings
- Internationalization and Regulation Reshape Industry
- Market Trends
- Growth of Offshore
- Do-Not-Call Legislation
Market Challenges
- Challenges
Revenue & Pricing Analysis
- Market Drivers
- Market Restraints
- Revenue Forecasts
- Percent of Revenues by Application
- Percent of Revenues by Inbound Versus Outbound Service
- Percent of Revenues by Inbound and Outbound Sales
- Percent of Revenues Inbound Versus Outbound
- Percent of Activities by Contact Medium
- Live versus Automated
- Percent of Revenues by Vertical Market
- Pricing Analysis
Competitive Analysis
Strategies and Awards
- Competitive Analysis
- Market Share Analysis
Popular Topics
This study provides extensive analysis of the outsourcing services market. Percent of revenues by contact medium, vertical market (industry), inbound vs outbound, sales vs customer service and live vs automated calls. Revenues are provided for potential revenue from offshoring. Do-not-call lists are discussed as well, with a forecast on how they will impact outbound call revenue.
| No Index | Yes |
|---|---|
| Podcast | No |
| Industries | Information Technology |
| WIP Number | 6913-01-00-00-00 |
| Is Prebook | No |