South African Hosted Contact Centre Market
South African Hosted Contact Centre Market
08-Sep-2010
Africa
$1,500.00
Special Price $1,125.00 save 25 %
Description
Hosted Contact Centre services have become an important deployment method for contact centre infrastructure in South Africa. Internet Protocol (IP) and Session Initiation Protocol (SIP) based solutions have additionally eliminated physical communications constraints, empowering enterprises to be more responsive to their customers’ needs using virtual, multi-channel and flexible servicing infrastructures of hosted solutions. While still an emerging solution in South Africa, the adoption of hosted solutions has gathered momentous vendor and end user activity.This market insight aims to highlight the key strategic considerations that technology and service providers in South Africa should consider to for growth
Table of Contents
Introduction
Adoption Trends
Current Market Status
Key Market Trends
End-user Adoption Trends
Motivators and Barriers
Vendor Landscape
Future Market Trends
Pricing Models for Hosted Contact Centres
Strategic Considerations for Technology Vendors
Strategic Considerations for Outsourcers
Strategic Considerations for Telecoms Service Providers
Strategic Considerations for Application Service Providers
Conclusions
About Frost & Sullivan
Popular Topics
No Index | Yes |
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Podcast | No |
Industries | Information Technology |
WIP Number | 9857-00-16-00-00 |
Is Prebook | No |