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Thailand CRM Customer Satisfaction Analysis
Thailand CRM Customer Satisfaction Analysis
RELEASE DATE
20-Dec-2005
20-Dec-2005
REGION
Asia Pacific
Asia Pacific
Research Code: 4Z88-01-00-00-00
SKU: IT02450-NA-MR_15813
$3,950.00
In stock
SKU
IT02450-NA-MR_15813
Description
The study highlights the customer behaviour and expectations from the implemented CRM solution by large enterprises in Thailand. the analysis highlights the key business challenges driving adoption of CRM solution, vendor evaluation criteria and purchase deciison making process. Further the study also conducts top of the mind vendor analysis in the Thailand CRM market.
Table of Contents
Thailand CRM Customer Satisfaction Analysis
- CRM Survey Overview
- Demographics of the Sample
- Business Challenges
- Vendor Selection Criteria
- Purchase Triggers for CRM Deployment
- Level of Customer Satisfaction
- Loyalty Assessment
- Frost & Sullivan Award: Thailand CRM Customer Service Leadership 2005
Popular Topics
The study highlights the customer behaviour and expectations from the implemented CRM solution by large enterprises in Thailand. the analysis highlights the key business challenges driving adoption of CRM solution, vendor evaluation criteria and purchase deciison making process. Further the study also conducts top of the mind vendor analysis in the Thailand CRM market.
| No Index | Yes |
|---|---|
| Podcast | No |
| WIP Number | 4Z88-01-00-00-00 |
| Is Prebook | No |