The Future of Unified Communications in the Workplace in Europe
The Future of Unified Communications in the Workplace in Europe
An End-User Perspective
RELEASE DATE
17-Apr-2015
17-Apr-2015
REGION
Europe
Europe
Research Code: MAAE-01-00-00-00
SKU: TE00330-EU-CR_01834
$2,450.00
In stock
SKU
TE00330-EU-CR_01834
Description
This research service aims to measure the current use and future behavior towards information technology (IT) within Europe, covering the manufacturing, education, financial, government, healthcare, and retail sectors. While companies consider their IT investments, improving productivity ranks by a clear margin, followed by reducing costs, improving customer experience, and improving collaboration. Laptops are the most-used technology, but smart phones are expected to grow by 30% over the next two years. IT decision makers continue to seek ways to integrate their IT infrastructure; the main barrier to entry for UCC tools is cost, although many companies still do not see the value in new technologies.
Table of Contents
Research Objectives
Methodology
Methodology (continued)
Executive Summary
Executive Summary (continued)
Executive Summary (continued)
Executive Summary (continued)
Executive Summary (continued)
Executive Summary (continued)
Major Challenges Facing IT
Major Challenges for IT by Company Size
Major Challenges for IT by Vertical
Major Challenges for IT by Vertical (continued)
Primary Drivers for IT Investments
Primary Drivers for IT Investments by Company Size
Primary Drivers for IT Investments by Vertical
Primary Drivers for IT Investments by Vertical (continued)
Current and Future Usage of IT in Europe
Current Usage of IT by Company Size
Current Usage of IT by Vertical
Current Usage of IT by Vertical (continued)
Technology Deployment across the Organization
Frequency of Technology Use within the Organization
Effectiveness of IT in Addressing Top Business Challenges
Business Challenges—Dealing with New Regulatory Requirements
Business Challenges—Training IT Staff on Advanced IT Tools
Business Challenges—Making Effective and Timely Investments in IT
Technical Note—Understanding Perceptual Maps
Perceptual Map—IT and Influential Attributes
Communications Infrastructure—Current and Future Usage
Reasons for Not Using Certain IT Solutions
Reasons for Not Using Certain IT Solutions (continued)
Highest Perceived Security Risks
Criteria When Selecting a Cloud Provider
Criteria When Selecting a Cloud Provider by Company Size
Criteria When Selecting a Cloud Provider by Vertical
Criteria When Selecting a Cloud Provider by Vertical (continued)
Attitudes about the Use of Cloud Computing/Hosted Communications
Satisfaction with Cloud Computing Use by Company Size
Satisfaction with Cloud Computing Use by Vertical
Attitudes about Cloud Computing by Non Users
IT Tools Deployed in the Cloud—Today and Tomorrow
Current Deployment of IT in the Cloud by Company Size
Current Deployment of IT in the Cloud by Vertical
Current Deployment of IT in the Cloud by Vertical (continued)
Use of Customer-Facing Social Media by Company Size
Use of Customer-Facing Social Media by Vertical
Implementation of Customer-Facing Social Media
Current Implementation of Customer-Facing Social Media by Company Size
Current Implementation of Customer-Facing Social Media by Vertical
Current Implementation of Customer-Facing Social Media by Vertical (continued)
Effectiveness of Customer-Facing Social Media to Increase the Organization's Revenue
Effectiveness of Customer-Facing Social Media to Increase the Organization's Revenue by Vertical
Use of Social Media for Internal Collaboration by Company Size
Use of Social Media for Internal Collaboration by Vertical
Implementation of Internal Employee Collaboration Social Media Strategies
Internal Employee Collaboration Social Media Strategies Fully Implemented by Company Size
Internal Employee Collaboration Social Media Strategies Fully Implemented by Vertical
Internal Employee Collaboration Social Media Strategies Fully Implemented by Vertical (continued)
Effectiveness of Internal Employee Collaboration Social Media to Improve Productivity by Company Size
Effectiveness of Internal Employee Collaboration Social Media to Improve Productivity by Vertical
Potential Benefits of Social Media Used Within the Organization
Potential Benefits of Social Media Used Within the Organization—Drill Down
Potential Benefits of Social Media Used Within the Organization by Company Size
Potential Benefits of Social Media Used Within the Organization by Vertical
Potential Benefits of Social Media Used Within the Organization by Vertical (continued)
Company-Issued Devices
Company-Supported Mobile Operating Systems
Personal Devices Allowed to Connect to Company Network (Bring Your Own Device)
BYOD Policy and Enforcement
The Big Picture on IT Budgets
Distribution of Worker Types by Industry
Country of Residence and Years in IT
Companies’ and Respondents’ Geographic Reach
Company's Global Annual Revenue
The Frost & Sullivan Story
Value Proposition—Future of Your Company & Career
North America and Europe Perspective
Industry Convergence
360º Research Perspective
Implementation Excellence
Our Blue Ocean Strategy
Related Research
Popular Topics
This research service aims to measure the current use and future behavior towards information technology (IT) within Europe, covering the manufacturing, education, financial, government, healthcare, and retail sectors. While companies consider their IT investments, improving productivity ranks by a clear margin, followed by reducing costs, improving customer experience, and improving collaboration. Laptops are the most-used technology, but smart phones are expected to grow by 30% over the next two years. IT decision makers continue to seek ways to integrate their IT infrastructure; the main barrier to entry for UCC tools is cost, although many companies still do not see the value in new technologies.
No Index | No |
---|---|
Podcast | No |
Author | Alpa Shah |
Industries | Telecom |
WIP Number | MAAE-01-00-00-00 |
Is Prebook | No |