Research Objectives

Methodology

Methodology (Continued)

Executive Summary

Major Challenges for IT in theEducation

Major Challenges for IT by

Major Challenges for IT by Region

Major Challenges for IT by Type of Organization

Primary Drivers for IT Investments

Primary Drivers for IT Investments Company Size

Primary Drivers for IT Investments

Primary Drivers for IT Investments by Type of Organization

Current and Future Usage of IT

Current Usage of IT by Company Size

Current Usage of IT by Type of Organization

Current Usage of IT

Technology Deployment

Frequency of Technology Use within the Organization

Effectiveness of IT in Addressing Top Business Challenges

Business Challenges-Training IT Staff on Advanced IT Tools

Business Challenges-Dealing with New Regulatory Requirements

Technical Note: Understanding Perceptual Maps

Perceptual Map: IT and Influential Attributes: Education Industry

Communications Infrastructure, Current and Future Usage

Reasons for Not Using Certain IT Solutions

Reasons for Not Using Certain IT Solutions (Continued)

High Security Risks

Criteria When Selecting a Cloud Provider

Criteria When Selecting a Cloud Provider by Company Size

Criteria When Selecting a Cloud Provider by Company Size

Criteria When Selecting a Cloud Provider by Company Size

Attitudes toward Use of Cloud Computing/Hosted Communications

Satisfaction with Cloud Computing Use by Company Size

Satisfaction with Cloud Computing Use by Region

Attitudes Toward Cloud Computing by Non Users

IT Deployent in the Cloud

Current Deployment of IT in the Cloud

Use of Customer-Facing Social Media

Implementation of Customer-Facing Social Media

Current Implementation of Customer-Facing Social Media by Company Size

Efectiveness of Customer-Facing Social Media to Increase the Organization's Revenues

Use of Social Media for Internal Collaboration

Implementation of Internal Employee Collaboration Social Media Strategies

Internal Employee Collaboration Social Media Strategies Fully Implemented by Company Size

Efectiveness of Internal Employee Collaboration Social Media to Improve Productivity

Potential Benefits of Social Media within the Organization

Potential Benefits of Social Media within the Organization

Company Issued Devices

Company Supported Mobile Operating Systems

Personal Devices Allowed to Connect to Company Network (Bring Your Own Device)

BYOD Policy and Enforcement

The Big Picture of IT Budgets

Distribution of Worker Types by Industry

Country of Residence and Years in IT: Education Industry

IT Decision Making Role and Job Title: Education Industry

Companies’ and Respondents’ Geographic Reach: Education Industry

Company's Global Annual Revenues: Education Industry