The Rise of Cloud-based Omni-Channel Customer Contact
The Rise of Cloud-based Omni-Channel Customer Contact
Companies are Moving to Serve Customers Anytime, Anywhere Including Inside Stores
RELEASE DATE
03-Dec-2013
03-Dec-2013
REGION
North America
North America
Research Code: 9857-00-42-00-00
SKU: IT00148-NA-MR_01142
$1,500.00
Special Price $1,125.00 save 25 %
In stock
SKU
IT00148-NA-MR_01142
Description
Today’s customers expect companies to provide a consistent and high quality Customer Experience, regardless of channel, including walk-in retail. “Omni-channel” strategies that integrate the Web, contact center, and retail channels (and subject matter experts), are becoming increasingly prominent in pursuit of a quality Customer Experience. The dividends are greater wallet share from enthusiastic customers who become brand advocates on social media, attracting new clientele.
Table of Contents
Overview
Popular Topics
Todays customers expect companies to provide a consistent and high quality Customer Experience, regardless of channel, including walk-in retail. Omni-channel strategies that integrate the Web, contact center, and retail channels (and subject matter experts), are becoming increasingly prominent in pursuit of a quality Customer Experience. The dividends are greater wallet share from enthusiastic customers who become brand advocates on social media, attracting new clientele.
No Index | Yes |
---|---|
Podcast | No |
Author | Brendan Read |
Industries | Information Technology |
WIP Number | 9857-00-42-00-00 |
Is Prebook | No |