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Update on the Contact Center Outsourcing Markets in Latin America, 2014
Update on the Contact Center Outsourcing Markets in Latin America, 2014
Colombia, Mexico, and Central America & the Caribbean Drive Growth for the Region
RELEASE DATE
16-Dec-2014
16-Dec-2014
REGION
Latin America
Latin America
Research Code: 9AC4-00-06-00-00
SKU: IT00304-LA-MR_01410
$1,500.00
In stock
SKU
IT00304-LA-MR_01410
Description
The contact center outsourcing services market in Latin America is expected to attain growth through the end of 2014, driven by a strong performance from regions such as Colombia, Mexico, Central America & the Caribbean, and Peru. While domestic business in the region is predicted to grow at a moderate rate, the offshore services provided from Latin America have been forecast to exhibit impressive growth rates, especially from the United States. This MI provides a first glance and estimations for 2014 and 2015 of the contact center outsourcing services market in Latin America. The base year used for analysis is 2014.
Table of Contents
Executive Summary
Executive Summary (continued)
Executive Summary—Market Engineering Measurements
Research Scope and Definitions
Research Scope and Definitions (continued)
Research Scope and Definitions (continued)
Delivery and Staffing Models
Key Questions This Study Will Answer
Drivers and Restraints
Drivers Explained
Drivers Explained (continued)
Restraints Explained
Restraints Explained (continued)
Latin American Contact Center Outsourcing Services Market—Revenue Breakdown by Country
Latin American Contact Center Outsourcing Services Market—Revenue Forecast
Latin American Contact Center Outsourcing Services Market—Outsourced Workstations Forecast
Latin American Contact Center Outsourcing Services Market—Revenue Forecast by Origin
Latin American Contact Center Outsourcing Services Market—Revenue Breakdown by Origin
Latin American Contact Center Outsourcing Services Market—Revenue Forecast for Offshoring Markets by Region
Latin American Contact Center Outsourcing Services Market—Offshoring Markets Discussion
Competitive Analysis—Market Share
Competitive Analysis—Market Share (continued)
Competitive Analysis—Market Share (continued)
Competitive Environment—Tier of Competition
Latin American Contact Center Outsourcing Services Market—Revenue Breakdown by Vertical Market
Latin American Contact Center Outsourcing Services Market—Revenue by Channel of Contact
Latin American Contact Center Outsourcing Services Market—Revenue by Interaction Channel
Latin American Contact Center Outsourcing Services Market—Revenue Forecast by Service Type
Latin American Contact Center Outsourcing Services Market—Revenue Breakdown by Service
The Last Word—5 Big Predictions
Legal Disclaimer
The Frost & Sullivan Story
Value Proposition: Future of Your Company & Career
Global Perspective
Industry Convergence
360º Research Perspective
Implementation Excellence
Our Blue Ocean Strategy
Popular Topics
The contact center outsourcing services market in Latin America is expected to attain growth through the end of 2014, driven by a strong performance from regions such as Colombia, Mexico, Central America & the Caribbean, and Peru. While domestic business in the region is predicted to grow at a moderate rate, the offshore services provided from Latin America have been forecast to exhibit impressive growth rates, especially from the United States. This MI provides a first glance and estimations for 2014 and 2015 of the contact center outsourcing services market in Latin America. The base year used for analysis is 2014.
| No Index | Yes |
|---|---|
| Podcast | No |
| Author | Sebastian Menutti |
| Industries | Information Technology |
| WIP Number | 9AC4-00-06-00-00 |
| Is Prebook | No |