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Virtual Agents in the Latin American Market
Virtual Agents in the Latin American Market
Companies Win 3 WaysOperational Costs Drop, Productivity Rises, and Customer Interaction Improves
RELEASE DATE
20-Aug-2014
20-Aug-2014
REGION
Latin America
Latin America
Research Code: 9AC4-00-02-00-00
SKU: IT00302-LA-MR_01408
$1,500.00
In stock
SKU
IT00302-LA-MR_01408
Description
The development of new, diverse channels such as the interactive voice response (IVR), social media, chat, and short message service (SMS) has driven customers to demand more qualified, personalized services, which has led to a greater adoption of virtual agent (VA) applications. Furthermore, specifically in Brazil, the increase in purchase power has had a relevant impact on the market by increasing the demand for products and services. In turn, some companies have begun to adopt VAs to revamp their customer service offering, most importantly due to the reduction in operational costs and the productivity increase provided by them.
Table of Contents
Key Findings
Definitions
Definitions (continued)
Definitions (continued)
Introduction—Self-service Applications
Introduction—Self-service Applications (continued)
Introduction—Self-service Applications (continued)
Introduction—Self-service Applications (continued)
Socioeconomic Impact on Customer Service in Brazil
Socioeconomic Impacts on Customer Service in Brazil (continued)
VAs—Benefits
VAs—Benefits (continued)
VAs—Early Adopters in Brazil
VAs—Main Uses
VAs—Main Uses (continued)
VAs—Selected Solutions Overview
Next IT—Company Overview
Next IT—Best Practices Case in Brazil
Genesys Prime—Company Overview
Genesys Prime—Best Practices Case in Brazil
Genesys Prime—Best Practices Case in Brazil (continued)
Bluelab—Top Success Cases in Brazil
Aivo—Top Success Cases in Brazil and Argentina
Nuance—Company Overview
Nuance—Success Case in the United States
The Last Word
Legal Disclaimer
The Frost & Sullivan Story
Value Proposition—Future of Your Company & Career
Global Perspective
Industry Convergence
360º Research Perspective
Implementation Excellence
Our Blue Ocean Strategy
Popular Topics
The development of new, diverse channels such as the interactive voice response (IVR), social media, chat, and short message service (SMS) has driven customers to demand more qualified, personalized services, which has led to a greater adoption of virtual agent (VA) applications. Furthermore, specifically in Brazil, the increase in purchase power has had a relevant impact on the market by increasing the demand for products and services. In turn, some companies have begun to adopt VAs to revamp their customer service offering, most importantly due to the reduction in operational costs and the productivity increase provided by them.
| No Index | Yes |
|---|---|
| Podcast | No |
| Author | Maiara Munhoz |
| Industries | Information Technology |
| WIP Number | 9AC4-00-02-00-00 |
| Is Prebook | No |