E-Commerce Strategies for Utilities


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Table of Contents

E-Commerce Strategies for Utilities, Executive SummaryIntroduction to E-commerce Strategies for Electric UtilitiesIntroduction to E-commerce Strategies for Electric UtilitiesElectronic Billing Presentment; Payment and AnalysisElectronic Procurement Through Procurement PortalsSummary of Major FindingsMarket Growth - Opportunities and Total ForecastAnalysis by Major SegmentTechnologies Identification of ChallengesIdentification of ChallengesConclusionsE-Commerce Strategies for Utilities, Market Engineering Research MethodologyResearch ScopeObjectives and PurposeReport Structure and Market SegmentationMarket Engineering Forecasting MethodologyOverviewStrategic Significance of the Market Engineering ForecastJudging Credibility and Accuracy of Market Engineering ForecastsForecast AssumptionsGlossary of TermsList of DefinitionsList of AcronymsE-Commerce Strategies for Utilities, Industry ChallengesIdentification of Challenges Facing Utility E-commerce StrategiesIdentification of Challenges Facing Utility E-commerce StrategiesIntegration of Legacy Information Systems with New Technology is Costly and Complex Utilities’ Conservative Approach to Implement New E-commerce Initiatives Clash With Fast-paced Internet CultureUtilities Must Ensure Information Security or Loose the Trust of CustomersUtilities Must Build Accountability into E-commerce Initiatives to Avoid Departmental ConflictsUtilities Must Gain Management Commitment and Talent for E-commerce Initiatives to SucceedThe New Era of Competition Demands Innovative Strategies to Create LoyaltyVertical Hubs Must be Many Things to Many Players or they Will Not Drive Optimal Business VolumeUtilities Must Meet the Needs of Customers with Complex Billing On-line Or They Will Obtain Service Else WhereUtilities Must Attract Customers to Their Web Site or Fall Prey to the CompetitionE-business Initiatives Must Offer Increased Convenience Over Conventional Channels to Gain End-user AcceptanceE-Commerce Strategies for Utilities, Market Engineering Measurement Analysis of Electric Utility E-commerce Billing and Procurement StrategiesIntroductionIntroductionMarket Engineering Research Measurement SystemMarket Engineering Research Measurement SystemMarket AgeRevenuesPotential RevenuesBase Year Market Growth RateForecast Period Market Growth RateSaturationCompetitorsDegree of CompetitivenessDegree of Technical ChangeCustomer SatisfactionCustomer LoyaltyMarket ConcentrationMarket Engineering Research for the U.S. Electric Utility E-billing Presentment & Payment and E-statement Delivery & Analysis Market 1996-2006 Total Market Segment AnalysisMarket Overview and DefinitionsStrategic Analysis and Forecasts of the Residential Electronic Billing Presentment and Payment MarketMarket Overview and Definitions Market Engineering Research Measurement SystemMarket Engineering Unit and Revenue Forecasts (1996-2006)Pricing Strategy and Trend AnalysisStrategic Analysis and Forecasts of the Commercial and Industrial Market for Electronic Statement DeliveryMarket Overview and DefinitionsPricing Strategy and Trend AnalysisMarket Engineering Research for the North American Electric Utility E-procurement Portal Market 1997-2007Total Market AnalysisMarket Overview and DefinitionsMarket Engineering Research Measurement SystemMarket Engineering Unit and Revenue Forecasts (1997-2007)Pricing AnalysisCompetitive StructureConclusionE-Commerce Strategies for Utilities, Market Engineering StrategyMarket Engineering Strategic RecommendationsMarket Engineering Strategic RecommendationsCorporate Management Marketing Information Technology DepartmentE-Commerce Strategies for Utilities, Market Engineering Awards for Electric Utility E-commerce StrategiesFrost & Sullivan's 2001 Market Engineering AwardsFrost & Sullivan's 2001 Market Engineering AwardsMarket Engineering AwardsMarket Engineering AwardsAward Category: Internet E-commerce InnovationAward Category: Product Innovation

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