EMEA Contact Centre Market

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Regular Price: USD 3,950

Special Price USD 2,765

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The research service analyses the contact centre market in EMEA and evaluates its market opportunity. It examines the market dynamics, identifies key opportunities, provides country/region specific analysis and recommends strategies to capatalise on the potential business opportunities. The study analyses the IP Contact Centre market. It explains ACD based deployments, market engineering metrics, revenue and shipment forecasts, market lifecycle, challenges, drivers and restraints, market trends, demand analysis, technological trends, competitive analysis, price forecast. The service analyses the ACD market and provides market share analysis in terms of revenue and shipments for Western Europe, Eastern Europe and Middle East and Africa.

Table of Contents

EMEA Contact Centre Market, EMEA Contact Centre MarketExecutive SummaryExecutive SummaryIndustry OverviewScope of Study and MethodologyDefinitionsTDM based ArchitectureService Delivery ModelsGrowth Rate by Country in EMEAMarket TrendsDistribution TrendsMarket AnalysisMarket Engineering MeasurementsDrivers and RestraintsGrowth AnalysisSegment AnalysisVertical AnalysisMulti-Channel Contact Centre GrowthIP Contact CentreDefinitionsACD Deployment ArchitectureMarket Snapshot (Market Engineering Measurements)Market LifecycleIndustry ChallengesMarket DriversMarket RestraintsMarket TrendsDemand AnalysisComparison of StandardsTechnological TrendsRevenue and Shipment ForecastSelected ProductsCompetitive StructurePrice AnalysisCompetition AnalysisMarket Share Analysis: EMEAMarket Share Analysis: Western EuropeMarket Share Analysis: Eastern EuropeMarket Share Analysis: Middle East and AfricaVendor ProfilesVendor ProfilesGeographic AnalysisMarket Snapshot: FranceMarket Snapshot: GermanyMarket Snapshot: ItalyMarket Snapshot: SpainMarket Snapshot: United KingdomMarket Snapshot: BeneluxMarket Snapshot: ScandinaviaMarket Snapshot: Eastern EuropeMarket Snapshot: Rest of EuropeMarket Snapshot: Middle East and AfricaConclusions and RecommendationsConclusions and RecommendationsFrost & Sullivan AwardsAwards OverviewFrost & Sullivan Acquisition of the Year AwardFrost & Sullivan Brand Development Strategy AwardFrost & Sullivan Product Development Leadership AwardFrost & Sullivan Market Penetration Excellence AwardFrost & Sullivan Product Line Leadership AwardList of AcronymsList of Acronyms




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