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EMEA Contact Centre Systems Market

Analytics Leads the Way for Growth in a Challenging Market

22-Oct-2013  /  Research Code: NCF3-01-00-00-00  /  SKU: IT00705-EU-MR_01939  /  
Region: Europe

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This market analysis research provides market sizing and forecasts for premises-based contact centre systems sold in the EMEA region. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact centre analytics. The study provides market forecasts by product segment, industry vertical, region, and contact centre size. The study also provides vendor market shares for each of the product segments, and the total market.

Table of Contents

EMEA Contact Centre Systems Market, Contact Centre Systems Market in EMEAOverview of EMEA Contact Centre Systems MarketMarket Analysis




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