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This market analysis research provides market sizing and forecasts for premises-based contact centre systems sold in the EMEA region. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact centre analytics. The study provides market forecasts by product segment, industry vertical, region, and contact centre size. The study also provides vendor market shares for each of the product segments, and the total market.
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