EMEA Contact Centre Systems Market

EMEA Contact Centre Systems Market

Analytics Leads the Way for Growth in a Challenging Market

RELEASE DATE
22-Oct-2013
REGION
Europe
Research Code: NCF3-01-00-00-00
SKU: IT00705-EU-MR_01939
$4,950.00
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SKU
IT00705-EU-MR_01939
$4,950.00
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Description

This market analysis research provides market sizing and forecasts for premises-based contact centre systems sold in the EMEA region. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact centre analytics. The study provides market forecasts by product segment, industry vertical, region, and contact centre size. The study also provides vendor market shares for each of the product segments, and the total market.

Table of Contents

Overview of EMEA Contact Centre Systems Market

  • Market Analysis
Related Research
This market analysis research provides market sizing and forecasts for premises-based contact centre systems sold in the EMEA region. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact centre analytics. The study provides market forecasts by product segment, industry vertical, region, and contact centre size. The study also provides vendor market shares for each of the product segments, and the total market.
More Information
No Index Yes
Podcast No
Author Suvradeep Bhattacharjee
Industries Information Technology
WIP Number NCF3-01-00-00-00
Is Prebook No