Enabling 911 Emergency Response

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Public contact centers or public safety answering points (PSAPs) are moving from basic 911 and enhanced or E911, noted for caller location tracking and number reporting, to Next Generation 911 (NG911). NG911 is a standards-based, IP emergency communications infrastructure that supports integrated voice, text, data (including Internet of Things [IoT] and telemetry), photos, and video. NG911 relies on Emergency Services IP Networks (ESInets), which are privately-provided specialized managed IP networks that transport incidents from contacting parties to PSAPs. But these new NG911 technologies must be tightly integrated with existing technologies, most notably computer-aided dispatch (CAD) systems for end-to-end

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