End-to-end AnalyticsThe Holy Grail of Contact Center Analytics

Redefining Contact Center Analytics


Companies continue to consolidate data from disparate enterprise and contact center applications and systems with the goal of improving agent performance. Still, end-to-end analytics capturing the entire customer experience remains elusive. Indeed, the majority of contact centers are not harnessing all the data sources available to them. This market insight provides a picture of where the contact center analytics journey stands and where it is headed.

Regular Price: USD 1,500

Special Price USD 1,275

15% OFF

* Required Fields

Regular Price: USD 1,500

Special Price USD 1,275

PAY BY INVOICE

Be the first to review this product

Table of Contents

End-to-end Analytics—The Holy Grail of Contact Center AnalyticsRedefining Contact Center AnalyticsExecutive SummaryState of the IndustryResultsExamples of Vendor Approaches to End-to-End ReportingConclusions




Related Research

Why Frost & Sullivan

Working with the CEO’s growth team to create a vision based on a transformation growth strategy

Creating content-based digital marketing strategies that leverage our research perspective to differentiate and “tell your story”

Tracking over 1000 emerging technologies and analyzing the impact by industry and application to reveal the companies to watch in each sector

The Frost & Sullivan team is based in our 45 global offices and have developed a powerful global understandings of how industries operate on a global level.