End-to-end AnalyticsThe Holy Grail of Contact Center Analytics

Redefining Contact Center Analytics

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Regular Price: USD 1,500.00

Special Price USD 1,275.00


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Companies continue to consolidate data from disparate enterprise and contact center applications and systems with the goal of improving agent performance. Still, end-to-end analytics capturing the entire customer experience remains elusive. Indeed, the majority of contact centers are not harnessing all the data sources available to them. This market insight provides a picture of where the contact center analytics journey stands and where it is headed.

Table of Contents

End-to-end Analytics—The Holy Grail of Contact Center AnalyticsRedefining Contact Center AnalyticsExecutive SummaryState of the IndustryResultsExamples of Vendor Approaches to End-to-End ReportingConclusions

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