Explore more Categories
Artificial Intelligence involves the science and engineering of developing intelligent machines
The manufacturing world is at a cusp of a new revolution that will redefine conventional business models
IoT will have a major impact on businesses and consumers in the future
The world is creating 2.5 exabytes of data daily
Our research seeks to connect-the-dots across multiple trends
Personal Robots are Set to Be a $19 Billion Market
Strategic Analysis of BREXIT and its Implications to Industries, Economies and Societies
Time for a Digital Revolution in the Women’s Health Market
iFrost is a digital platform for interactive and dynamic reporting of data.
The TOEs are a great source of information which gives corporates critical information on companies to action for their strategic investments either as an open source platform or to collaborate and to develop successful products
Guided Assistance, Desktop Automation, Displays, Robotic Process Automation (RPA), Excellent Supervision, and Workforce Optimization (WFO) Maximize Va
save 25 %
* Required Fields
Pay by invoice
There is no substitute for the human touch provided by omnichannel contact center agents when connecting virtually with customers for complex service and sales support issues. Agents are the linchpin to successful and profitable Customer Experiences (CXs). But it’s costly to hire, train, manage, accommodate, and equip agents to perform these essential tasks. Wages and benefits comprise the lion’s share of centers’ operating expenses (i.e., 65%-70%). Moreover, having contact center agents work on-premise incurs significant real estate, facilities, and equipment outlays. In today’s competitive environment, organizations (businesses, non-profits, and government agencies), must delight customers and control costs in order to exceed their goals and spur growth. Ensuring that contact center agents are productive is essential.
Cloud Technologies Enabling Customer Experience in the Asia-Pacific Telecommunications Sector, 2017
Digital Transformation in the Global Retail Sector
Open Data Strategies of Real-time Cities
The North American Mobile Asset Tracking (MAT) Market
Australia and New Zealand (ANZ) Video Conferencing Endpoints and Infrastructure Market, Forecast to 2023
Disruption in Global Financial Services, 2017—Machine Learning is Imperative
Asia-Pacific Video Conferencing Endpoints and Infrastructure Market, Forecast to 2023
Innovations in Analytics, Artificial Intelligence, and IoT
Addressing Risk from the Encrypted Threat Vector: Analysis of the Impact and Importance of Cisco ETA
Critical and Actionable Customer Experience (CX) Trends, 2017 Part 1
alternative energy market
nanophotonic equipment market
diabetes care devices market
consumer electronics market
smart meter market
food preservatives market
solar panel market
Don't have an account? Create One!
Enter your Email Address here to receive a link to change password.
If you are an existing frost.com user, please register using the same email for seamless access
Already have an account? Login!
Use your Linkedin account to login or register within our store.You're just one click away.