Enterprise Self-Service Portals: Enhanced Functionality; Greater Ease of Use

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Regular Price: USD 4,950

Special Price USD 3,465

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In this study, Stratecast looks at the portals of eleven U.S.-based communication services providers. We identify trends in user-friendly design and compare functionality across the CSP portals. We also look at different ways CSPs measure their portals' effectiveness.

Table of Contents

Enterprise Self-Service Portals: Enhanced Functionality; Greater Ease of UseBCS 4-05Executive SummaryIntroductionEnhanced Usability: Making the Portal User-FriendlyIntegrated Service CoverageRaising the Bar for Portal FunctionalityMeasures of SuccessStratecast - The Last WordAbout Stratecast




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